UK licensed and auditedRegulated by the UK Gambling Commission (license 27308-7057-R-734805), independently audited by Gaming Laboratories International and eCOGRA
Fast, transparent payouts£20,000 max withdrawal, average processing in 27 minutes, £151M paid monthly to 335,000+ players
Bank-grade data protection256-bit AES encryption secures every transaction and personal detail, same standard used by major UK banks
Beonbet Casino support channels
Choose the way you want to reach us
Three routes to a person, each with its own typical first reply time.
Open live chat
Chat suits quick questions about a bonus, a game or a pending withdrawal; someone answers in about three minutes, day or night, and stays with you until it is sorted.
Best for documents, statements and anything you want in writing, so write to [email protected] and expect a reply in around two hours whatever the hour.
Call +44 20 1316 0002 (GMT) when you would rather talk it through; a person picks up within about one minute, all day and night, and can check an account with you.
Useful once the tables above have narrowed your choice and you want the last few details settled.
trustCan I check the UK licence number for Beonbet Casino?+
Beonbet Casino Ltd is licensed and regulated by the UK Gambling Commission under licence number 27308-7057-R-734805. Before you play, check that number against the Commission's own register.
trustWhat happens when support cannot fix my problem?+
When a reply leaves your point unresolved, answer on the same thread and ask for it to be logged as a complaint. From there the UK Gambling Commission is the next step if the outcome stays wrong for you.
trustWhat happens once I close my account for good?+
Closure runs through support, and once an account is shut you cannot reopen it yourself. Anyone who wants a break across the whole market can ask about self-exclusion in the same conversation.
trustDo I need to write in English to get help?+
Replies come in English, German, Finnish and Norwegian, so a UK player never has to translate a problem. Say which of the four you prefer when you first make contact.
trustWhen do I hear back about a copy of my data?+
Ask for a copy or an erasure by writing from your registered email address to our privacy contact. Identity checks come first, and erasure applies only where the licence no longer needs the record.
Four response times
Hours and first-reply times
The commonest worry is being left waiting, so every channel shows its typical first reply here.
Use this route when a reply leaves you unhappy and you want the decision looked at again.
What do I send first?
Write to [email protected] describing the issue and what you want put right. Include your account e-mail and any reference numbers support gave you.
While you wait for the review
Our team confirms receipt and reviews the decision, then replies with its findings. Never include your password, because no member of staff will ask for it.
Who signs off the final answer?
If the reply still does not settle it, ask for the matter to go to a senior manager. You get a final written position before anything leaves the company.
Take it to the regulator
Ask the UK Gambling Commission to look at the case once our own process ends, quoting licence 27308-7057-R-734805. Their own contact details are on their site.
We use cookies to ensure the site works properly and to improve your experience. By continuing to use Beonbet Casino, you agree to our cookie policy.